Delete your Tomos account

This page explains how to delete your account in Tomos, the receipt and budgeting app by Orban Forest Inc., and what happens to your data.

How to delete your account

On the web: sign in at app.tomos.app, open the account menu, choose Billing, then Delete account. The steps are:

Confirm that you want to delete your account.
We tell you that your data is lost once the account is closed. If you have a subscription, we also tell you that it will be cancelled and that your account will be deleted at the end of the period you have already paid for, and we show you the date.
You can tell us why you are leaving. This is optional.
You confirm. With no subscription, your account is deleted immediately. With a subscription, the deletion is scheduled for that date.

In the Android app: open Settings → Delete account and follow the same steps as on the web: confirm, read what will be lost, optionally tell us why, and confirm. If you have no subscription, your account is deleted immediately. If you have a subscription (Google Play or web), it is cancelled in the flow and the deletion is scheduled for the end of the period you have paid for. The app shows the date in a banner with an Undo button. If your version of the app cannot do this (older versions cannot schedule a deletion for subscribers and show "Could not delete your account"), update the app, or use app.tomos.app or email us as described below.

Without the app or the web: email [email protected] from the email address you use to sign in to Tomos, with the subject "Delete my account". We confirm the request by reply and handle it within 30 days of the request. If you have a subscription, the same rule applies: we cancel it, and the account is deleted at the end of the period you have paid for.

If you have a subscription

Deleting your account cancels your Pro subscription, so you are not charged again. This works for subscriptions bought on the web (Stripe) and on Android (Google Play). Renewal is cancelled when you confirm, but you keep the time you have paid for:

Your account stays fully usable until the end of the paid period, and is deleted on that date. A banner in the Android app and on the web app (app.tomos.app) shows the date.
Until that date you can change your mind. Choose Undo in the banner, in the app or on app.tomos.app. If you subscribed on the web, Undo turns renewal back on. If you subscribed through Google Play, we cannot turn renewal back on for you: your account is kept, but you must restore the subscription yourself in the Google Play Store (Payments & subscriptions → Subscriptions → Tomos), or it will end.
Starting a new subscription, or turning renewal back on yourself, also cancels the scheduled deletion.
Buying page packs does not cancel the deletion. Unused pages are lost when the account is deleted.

If you have no subscription, deletion is immediate.

Before you delete: download your data

The deletion flow does not hand over a copy of your data, and we do not send data by email, so download what you want to keep first. On the web, export your receipts from History → Export, and download your receipt images from History → Receipt images → Download. In the Android app, use the Export tab for your receipt history, and Export → Receipt images to create a link (with a PIN) to your receipt images; open it to download them. The deletion dialog in the app has a Go to Export button that takes you there. Some older versions of the Android app may offer a copy when you delete your account, but do not rely on it.

What is deleted

Your account: your email address, sign-in identifiers, and settings.
Your receipts and their stored images, line items, and categories.
Your bank statements and their transactions, payee rules, and match decisions.
Your budgets and your custom export templates.

When your account is deleted (immediately, or on the scheduled date if you have a subscription), you are signed out and your data can no longer be accessed. Everything listed above is then permanently deleted within about 31 days (a 30-day grace period plus our nightly clean-up). Deletion cannot be undone once the date has passed. If you sign in again later with the same email address, you start a new, empty account.

When your account deletion takes effect, all your receipt-image share links are turned off immediately. Until then they keep working, but you can turn them off sooner from Your data → Shared links on the web or Settings → Shared links in the Android app.

What is kept

We keep a one-way, keyed hash of the email address of a deleted account, indefinitely. It cannot be turned back into the address, and we use it only so that a new account created with that address does not receive a new free allowance (50 free documents). We keep nothing else from the account for this purpose.

Sign-in security events and records of our AI processing costs are kept with the link to your account removed, so they no longer identify you. We keep other limited records only where the law requires it or to prevent fraud and abuse, such as payment and tax records of your purchases, for no longer than necessary. Payment records held by Google Play or Stripe follow their own retention policies.

Delete some data without deleting your account

You can delete individual receipts or statements at any time in the app or on the web. A deleted receipt, including its image, is removed from your history immediately and permanently deleted after 30 days.

Questions: [email protected]. See also our Privacy Policy.